Party Requirements & Terms of Service
COVID 19 Policies:
We ask that clients acknowledge and follow the following procedures to ensure the health and safety of everyone in attendance
- Your total guest count must not exceed current social gathering numbers set by the Ontario government
-Please let us know if you would like the performer to wear a mask throughout.
-Our performer is happy to perform either inside or outside (as long as the weather outside is suitable) . For outdoor parties, please see rain/weather policy below.
We want to provide you with the BEST party possible! In order for your performer to deliver her very best performance, we will need your cooperation with a few extra details.
Outdoor parties/ Weather Policy
ALL Parties must take place indoors when temperatures are colder than 10 degrees Celsius. No exceptions.
Our characters love performing outside when the weather is nice, and plan to be there rain or shine. The princess party cannot take place in even light rain and we require you to provide a fully rain/weather-proof backup location close by for the show. For example: a fully rain proof tent OR indoor location a couple minutes away, in case of rain. We cannot accept bookings that are weather-dependant ( that do not have a close by "fully dry" location planned). By booking a show with Magic At My Door, you are guaranteeing that you DO have a backup location planned and that you will not reschedule or cancel because of rain. You agree that you will pay the balance in full IF you cancel because of rain.
If it is scheduled to rain, you can choose one of the 3 options below
1- We can move the show indoors to a nearby location
2- You can provide a fully waterproof tent/cover. As long as the characters gown, hair case + supplies are not getting wet the show can go ahead.
3- If the above two options are not available, and it starts to rain, we would halt the show and do the rest of the show virtually ( at the earliest available time) The full balance would still be due.
Please note, smoking is not allowed in the area our performer is performing in. Please ensure the space is a 100% smoke free environment.
Space and Requirements For the Entertainment
Please prepare a chair for the princess to sit on for Storytime and space for the kids to sit on the floor in front, ideally 2 meters away from the princess. It is very important to put away all toys and limit other activities/ distractions while the princess is there. ( ex. bouncy castle, play areas, play sets, adults chatting loudly etc) If you have other activities or any distractions going on while the character is performing, her planned activities may not be possible and the character may need to change your visit to a “meet and greet”. Please ask in advance if you would like further details or clarification on why we have this policy.
Timing is Everything
It is very important that you allow your guests more than enough time to arrive, or eat if you are having a meal before the entertainment. In fairness to other bookings, delaying a character’s start is often not an option. We recommend inviting your guests at least 30 minutes before your character’s start time. Our performer will not be able to “stay over” the time she has been booked for.
If you ask the performer to delay OR stay over her scheduled time and it HAPPENS to be possible on the day of your party, any start time delays OR extra time will be billed at $40 for every 15 minutes you have the performer delay/extend her time. This option is very rarely possible - so it’s very important to book the correct start time in advance, please only ask the performer if it is possible to extend her time or delay the start time if you are happy with the above extra cost.
To make her entrance/exit magical for your guests- Our entertainer will call you 5 minutes before entering and may need help to bring in/ out her party case and speaker. Please come outside to meet her and have a quick chat before she enters.
Parking and Finding your Home/ Venue
Our performer will require parking. In order for our princess to enter on time, it is very important to provide us with accurate and detailed parking instructions. If you are planning to have the performer park on the street or in a “paid” parking zone ( and parking is limited in your area) it is very important to save a spot for the performer. Please know, it is your responsibility to pay for any parking fees (if applicable). Please be sure to provide suitable directions/ instructions if your address is hard to find, you are having a party in a condo/apartment, or if your address does not come up properly on a GPS device or on google maps.
Feeding the Children During the Entertainment
Please know, some of our performers have nut allergies, for the health and safety of our performers, please keep all food items containing nuts out of the performance room and away from our performers. For various reasons we ask that you please do not feed children snacks or a meal during the performance.
Our performer will be wearing heels/shoes throughout the duration of the party. If weather conditions are bad, we suggest having a towel/mat for her to wipe her feet on before she enters your home/venue. If shoes cannot be worn in your home/venue, please inform us at least 7 days prior to the party so we can add this note to your party file.
What if I need to cancel or postpone my party?
This retainer payment is non-refundable, however, in case of emergency or scheduling conflict ( that is not related to rainy weather) the retainer payment can be transferred one time to another date our character is available, within 6 months of your original booking date. Please keep in mind that our schedules do fill up quickly, so we may not be available on the exact alternate date and time you are hoping for. If you would like to use the retainer towards a future party, you will need to work around our current booking schedule and be flexible. If you choose to cancel and do not wish to reschedule to another time we have available, we understand, but we would not be able to refund the retainer payment. Your retainer would be forfeited, but you would not be required to pay the remaining balance if you cancel one time (1 single date/time). As mentioned, we allow you to transfer the retainer one time only, so please be sure you are happy and fully committed to the 2nd date before rescheduling. If you rescheduled with us and then cancelled a 2nd time, the full balance would be owed and this cannot be transferred to a future event/date. Once again, we do not allow you to reschedule because of rain, please see rain policy above. The full balance would be owed if you cancel because of rain (or do not have a fully dry location planned in case of rainy weather). Please know, if for any reason our character cannot come to your event OR if there is another provincial lockdown where social gatherings are not permitted, we would (of course) refund your retainer payment
Liability, Terms & Conditions
We care about the safety of your children and guests- there must be a responsible parent or adult present at all times, to monitor and oversee all children. Our priority in entertaining your guests- our characters will not be able to discipline children who are misbehaving and will not be able to handle medical emergencies. By booking a party with Magic At My Door here are the liability terms you agree to:
I understand having my guests participate in a party involves a certain amount of risk (including but not limited to illness, allergic reaction, physical activity, makeup, glitter, Temporary Tattoos, games and dancing, etc.) I release “Magic At My Door- Entertainment and Events” and their executives, agents, performers, freelance sub-contractors, and employees from any claims, actions, causes of actions, damages, costs, liabilities, expenses or judgments, including attorneys fees and court costs, arising from my party guests participation in any Magic At My Door party activities. I shall be held responsible for any injury or illness to myself, my child, my invited party guests, their children, their assigns, heirs, and agents for any injury or loss or injury to property while Magic At My Door performers are performing at my party.