COVID 19 Policies:
We ask that clients acknowledge and follow the following procedures to ensure the health and safety of everyone in attendance
- Your total guest count must not exceed current social gathering numbers set by the Ontario government
- All guests in attendance must be healthy and symptom free - any child/adult that is unwell or showing symptoms cannot attend.
- Our princess will do her best to maintain social distancing throughout. We encourage you to help the children maintain social distancing as much as possible
-Please let us know if you would like the performer to wear a mask throughout.
-Our performer is happy to perform either inside or outside. For outdoor parties, please see rain policy below.
We want to provide you with the BEST party possible! In order for your performer to deliver her very best performance, we will need your cooperation with a few extra details.
VERY IMPORTANT- Rain and Outdoor Parties during Covid-19
Our performer is happy to perform either indoors OR outdoors, however, the character cannot be outside even in light rain conditions. If it’s raining on the day of your party, you can go for one of the 3 options below OR if you provide us with at least 12 hours notice, you can get in touch and reschedule the show to another date/time.
If we don’t have enough notice of rain OR you make the decision not to reschedule, and our performer turns up to your event and it starts raining, the agreed payment/balance would still be owed. You would have the following options:
We can move the show indoors
You can provide a fully waterproof tent/cover. As long as the performer and her gown are not getting wet or muddy, the show can go ahead.
If the above two options are not available, we would halt the show and do the rest of the show virtually ( at the earliest available time)
Please note, smoking is not allowed in the area our performer is performing in. Please ensure the space is a 100% smoke free environment.
Space and Requirements For the Entertainment
Please prepare a chair for the princess to sit on for Storytime and space for the kids to sit on the floor in front, ideally 2 meters away from the princess. Please put away all toys and limit other entertainment/ distractions ( ex. bouncy castle, play sets etc) while the princess is there.
Timing is Everything
It is very important that you allow your guests more than enough time to arrive, or eat if you are having a meal before the entertainment. In fairness to other bookings, delaying a character’s start not an option. We recommend inciting your guests at least 30 minutes before your character’s start time. Our performer will not be able to “stay over” the time she has been booked for.
To make her entrance/exit magical for your guests- Our entertainer will call you 5 minutes before entering and may need help to bring in/ out her party case and speaker. Please come outside to meet her and have a quick chat before she enters.
Parking and Finding your Home/ Venue
Our performer will require parking. In order for our princess to enter on time, it is very important to provide us with accurate and detailed parking instructions. If you are planning to have the performer park on the street or in a “paid” parking zone ( and parking is limited in your area) it is very important to save a spot for the performer. Please know, it is your responsibility to pay for any parking fees (if applicable). Please be sure to provide suitable directions/ instructions if your address is hard to find, you are having a party in a condo/apartment, or if your address does not come up properly on a GPS device or on google maps.
Feeding the Children During the Entertainment
Please know, some of our performers have nut allergies, for the health and safety of our performers, please keep all food items containing nuts out of the performance room and away from our performers. For various reasons we ask that you please do not feed children snacks or a meal during the performance.
Our performer will be wearing heels/shoes throughout the duration of the party. If weather conditions are bad, we suggest having a towel/mat for her to wipe her feet on before she enters your home/venue. If shoes cannot be worn in your home/venue, please inform us at least 7 days prior to the party so we can add this note to your party file.
What if I need to cancel or postpone my party?
Once you book a performer, we add your booking onto our calendar for you. This means we do not take other bookings for the time and date you booked for. Our performer locks this date into her schedule and books off work from other jobs. If you booked with us (by filling out a booking form) and then did have to reschedule, due to covid or lockdowns, that would not be a problem. As mentioned above, we have not booked anything else for your time and date, but we completely understand the need to be flexible right now. We would just kindly ask that you reschedule once able to. (once the closures are lifted). All payments are non-refundable , however in case of emergency, the payment can be transferred to another date/time our characters are available within 2 years of your original booking date.
Liability, Terms & Conditions
We care about the safety of your children and guests- there must be a responsible parent or adult present at all times, to monitor and oversee all children. Our priority in entertaining your guests- our characters will not be able to discipline children who are misbehaving and will not be able to handle medical emergencies. By booking a party with Magic At My Door here are the liability terms you agree to:
I understand having my guests participate in a party involves a certain amount of risk (including but not limited to illness, physical activity, makeup, glitter, Temporary Tattoos, games and dancing, etc.) I release “Magic At My Door- Entertainment and Events” and their executives, agents, performers, freelance sub-contractors, and employees from any claims, actions, causes of actions, damages, costs, liabilities, expenses or judgments, including attorneys fees and court costs, arising from my party guests participation in any Magic At My Door party activities. I shall be held responsible for any injury or illness to myself, my child, my invited party guests, their children, their assigns, heirs, and agents for any injury or loss or injury to property while Magic At My Door performers are performing at my party.